Your customers deserve “docs that rock.” In other words, documentation that delivers outstanding help to your customer. How is this done? First, by analyzing both the product and the people who use it. This research guides the content and its delivery method—paper, electronic, whatever it takes to get your users to stop scowling and start singing your praises.

Experienced in authoring a variety of tech comm vehicles, including:

• training manuals (hardware or software)
• HTML Help, WebHelp, WinHelp
• user's guides
• tutorials
• FAQs and other support documentation
• white papers
• installation instructions
• award-winning* interactive software demos