Whether the final product is product documentation or Web site copy, my focus is on words that work. I take the time to listen and learn about your product or service, and how your customers use it. This discovery phase informs the copy I will create to inform, influence and interest your readers.

By focusing on your business goals, I can do more than simply generate usable (and hopefully reusable) writing. As part of my services, I can assist you to better communicate with your customers in a variety of ways. In the software world, this typically corresponds to feedback on user interface design and bug reporting as well as help with release notes and test plans. For health care organizations, I have facilitated meetings to plan the documentation work necessary for a successful accreditation review. In Web site work, involving a writer early in the process adds an “information design” professional to the team who can advocate for well-developed and organized content, all too often forgotten in the rush to put up colorful new graphics and flashy animations.

More about my services:

• technical writing
• marketing writing
• other